Frequently asked questions & support

Yes. The system works with a BSI-certified TSE and meets the Kassensicherungsverordnung. Receipt issuing, DSFinV-K export and GoBD-compliant storage are built in.

Yes. We provide all required data (serial numbers, TSE data, purchase date) and support you with the registration via ELSTER – also for later changes.

The inspector can export the data directly in DSFinV-K format. All transactions are TSE-signed and stored without gaps – you have nothing to prepare.

Yes. The system is additionally certified in Austria, Czechia, Slovakia, Poland, the Netherlands, Spain, Italy, Portugal, Belgium, Hungary and France under the local rules – with a shared back office.

The price depends on the number of tills and the modules you choose. We prepare a transparent quote for your business – no hidden costs. Just ask.

We rely on short terms and satisfied customers rather than long lock-ins. We discuss the details in the quote.

Usually not. The system runs on Windows and Android devices; receipt printers, cash drawers and card terminals from common manufacturers are supported. We check your existing equipment for free.

Standard installations are done within a few days: create the menu or item master, activate the TSE, connect the payment terminal, train the team – on site or online.

Yes. In offline mode you keep selling, the TSE signs locally and all data syncs automatically as soon as the connection is back.

Till, waiter app and ordering screens are multilingual – including English, German and Chinese. Our support team speaks English, German and Chinese.

By email and via the contact form – seven days a week. We solve most issues by remote access within minutes.